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Islamic Relief | Customer Spotlight

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+44 (0) 207 601 7100 | solutions@blackbaud.co.uk | www.blackbaud.co.uk CUSTOMER SPOTLIGHT Islamic Relief Islamic Relief was founded in the UK in 1984 by a group of concerned post-graduate students. As well as responding to disasters and emergencies, Islamic Relief promotes sustainable economic and social development by working with local communities – regardless of race, religion or gender. To ensure they can continue to deliver these vital services, Islamic Relief operates a variety of fundraising channels and activities, including a network of charity shops, telephone campaigns, email marketing and text message marketing. Why did you decide to start using BBMS? "Several years ago we began using an external payment processing software, however we quickly discovered there were problems with recording and reconciling payment information. We switched to Blackbaud Merchant Services (BBMS), which links directly with Raiser's Edge and therefore gives us a more complete picture of a donor's history. We then began using BBMS "Using BBNC with SmartTELETHON has streamlined the way we do things, made processes a lot simpler and helped us make significant cost savings" —Shaheryar Ullah, Database Officer Shaheryar and his team chose to implement a combination of Blackbaud NetCommunity (BBNC), Blackbaud's website solution designed to integrate with Raiser's Edge, and a plug-in from SmartTHING called SmartTELETHON, which allows BBNC to operate as a call centre and would enable Islamic Relief to take payments over the phone and process them in real-time. Islamic Relief is powered by Blackbaud Merchant Services ™ Blackbaud NetCommunity™ Raiser's Edge ™

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